Melbourne. An employee who worked from home for a call centre was dismissed after failing to attend scheduled shifts. The Commission found the dismissal was not unfair.
Where: Melbourne
Case name: Chrissie Purdy v The Social Research Centre Pty Ltd [2025] FWC 2083 (PR790111)
Date of decision: 24 July 2025
Link to full case: Click here to view decision
Who: Chrissie Purdy, remote call centre worker
What: Dismissed for not attending rostered shifts and failing to respond to employer
Outcome: FWC dismissed her application and found the termination was not unfair
Legal Principle/s:
• An employee’s failure to attend shifts without explanation may justify dismissal.
• Procedural fairness and employer warnings are relevant but not always determinative.
Commentary:
This case highlights that even in remote roles, workers must follow shift requirements. Ignoring rosters or employer contact can lead to lawful dismissal.
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